Vaulted Packs Inc ("Vaulted Packs," "we," "us," or "our") operates the Vaulted Packs iOS app and the website at vaultedpacks.com. We buy and sell Pokémon TCG singles, sealed products, and PSA-graded cards.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
When you use the iOS app:
When you purchase from vaultedpacks.com:
Automatically collected:
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use the following third-party services to operate our platform:
If you use the app's optional social features we store: your chosen username and avatar colour, optional social-media handles you add, who you follow and block, reports you make, your posts (the card or deck referenced, a preset tag, an optional photo, and a display colour), and a mirror of your collection list (card IDs and quantities only) so profiles and feeds can work. Post photos are screened automatically for prohibited content before they appear. Your portfolio value is hidden from other users unless you enable "Show portfolio value." All social data — including post photos — is deleted when you delete your account.
We retain order and account data for as long as necessary to fulfill legal and tax obligations (generally 7 years for financial records). Push notification tokens are deleted when you disable notifications or uninstall the app. Sell request data is retained for 12 months after the request is resolved. Free daily-code photos are deleted after a short re-view window (currently 7 days) or once you mark the code redeemed; the record of a claim is kept only as long as needed to enforce daily limits and prevent abuse.
App-launch list: kept until you unsubscribe. After that we keep only a record that you asked to be removed, so you aren't added again by mistake, and we delete that no later than 24 months. You can remove yourself straight after signing up — the removal link stays on that page, on the device you used — from the launch email itself, or by emailing [email protected] from any device.
You can delete your account and data directly in the app (Settings → App → Data → Delete Account). This immediately erases your account, your trade-credit balance and history, any photos you uploaded with a sell request, and your completed or cancelled orders from our servers. If you have an order that is mid-transaction (an accepted offer awaiting payment or shipment), we keep only that order until the transaction completes, then remove it. You may also request deletion by emailing [email protected]; we respond within 30 days. Some financial records are retained where required by law (see above).
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] and we will delete it promptly.
California residents (CCPA) have the right to know what personal information we collect and how it is used, to request deletion, to opt out of sale (we do not sell personal data), and to non-discrimination for exercising these rights.
EEA/UK residents (GDPR) have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. Our legal basis for processing is performance of a contract (order fulfillment) and legitimate interests (fraud prevention, security).
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
We use industry-standard measures to protect your information, including HTTPS encryption for all data in transit and access controls on our databases. Payment data is handled entirely by Shopify Payments, which is PCI DSS compliant — we never store credit card numbers.
No method of transmission over the internet is 100% secure. If you have security concerns, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time. We will post the updated policy at vaultedpacks.com/privacy with a new "Last updated" date. For material changes, we will notify you via email or an in-app notice where possible.
Continued use of the app or website after changes take effect constitutes acceptance of the updated policy.
For any privacy-related questions, data requests, or concerns:
Vaulted Packs Inc
16 Erie St Apt 3, Jersey City, NJ 07302
Email: [email protected]
We aim to respond to all privacy inquiries within 5 business days.